Is it a good idea to put FAQs on the portal home page?
A: Why not, if you often get the same questions? Having an FAQ section is a good thing which helps with support case deflection. You already made a smart choice once if you're reading this text - an online documentation portal can help you with case deflection a lot, because people will be able to find your documentation on Google.
How do I start a ClickHelp subscription?
A: Just place an order online here and get your own documentation portal within 24 hours.